Password not recognised

You'll only have a username and password if you're a paying member, or have been a paying member before.

----------------------------------------------------------

Are you trying to join for the first time?

If you've never been a paying member and the website is telling you an account already exists in your name, this is a browser issue that can sometimes happen. You can get around it by signing up using a Private or Incognito browser winder, or using a different browser or device. Once you've signed up, you won't get the problem again.

----------------------------------------------------------

If you've been a paying member in the past and can't remember your password or username:

Your username is the email address you registered with when you joined. 

If you've forgotten your password, you can follow the Lost Password link beneath the Log in button to reset it.

If you've not received the password reset email after 12 hours, please check your spam / junk folder to check that it's not been filtered out by your email software. 

----------------------------------------------------------

Still need help?

Drop us an email at info@naturestudio.com and let us know about the issue you're having, with as much detail as possible, including the steps you've tried.